News Blog for the Essex Rail Users Federation - www.eruf.org
Friday, 5 February 2010
Customer Satisfaction With NXEA Below National Average
In the latest Passenger Focus report on customer satisfaction of rail passengers in the UK, National Express East Anglia (NXEA) scored 79%. Despite being below the national average of 83% they are still the best results that NXEA (formerly 'one') have ever scored.
Scoring particularly low was the availability of staff on trains (22%) and the standard of toilets (29%). Perhaps surprisingly 34% felt NXEA was good value for money and 33% felt that NXEA handled delays well.