Thursday, 23 December 2010
Friday, 10 December 2010
Tuesday, 7 December 2010
"FARES EASEMENTS IN NEW TIMETABLE FOR NETWORK CARD HOLDERS
NXEA HAVE AGREED THAT FROM 13TH DECEMBER, THE 10am RESTRICTION ON NETWORK CARDS WILL BE RELAXED FOR BRANCH PASSENGERS.
NETWORK CARD REDUCTIONS WILL BE VALID ON THE 08.55 SERVICE FROM SUDBURY (inc BURES & CHAPPEL) + CONNECTIONS WEEKDAYS
SUBJECT TO USUAL MINIMUM FARE RULES
NETWORK CARDS REMAIN VALID AT ANYTIME WEEKENDS AND BANK HOLIDAYS
EVENING PEAK RELAXATION FOR SUDBURY BRANCH PASSENGERS
FROM 13th DECEMBER, PASSENGERS FOR SUDBURY, BURES & CHAPPEL HOLDING OFF PEAK TICKETS CAN TRAVEL ON THE 18.12 SERVICE FROM LONDON (18.20 STRATFORD).
THE 17.08 FROM LONDON REMAINS A PEAK TRAIN"
Monday, 6 December 2010
National Express is trying to restore its reputation following its decision to relinquish the contract to run the London to Edinburgh rail service last year.
It is likely that NX will have to compete to keep its franchises as the government is thought to be putting the current NXEA franchise on a short term contract as a test case for the proposed new way of franchising. Other possible changes to perhaps be tested by the government include longer, 15-20 year franchises to encourage investment in stations and new trains, and a restructuring of the revenue sharing between train operators and the government. The review, which has been welcomed by the industry, is an attempt to shore up the rail franchise system, under fire since the East Coast main line was temporarily renationalised last November following NX handing it back.
Tuesday, 30 November 2010
Due to all lines being closed between Liverpool Street and Ilford for engineering work the following train service alterations apply for journeys between Liverpool Street, Colchester, Ipswich, Norwich and branches:
No trains will operate between Liverpool Street and Ilford. Passengers are to use TfL Central Line services between Liverpool Street, Stratford and Newbury Park. Connecting rail-replacement bus services will operate from Newbury Park to Ingatestone.
Mainline services will operate from Shenfield (interchange for Metro and Southend services) to Ingatestone (interchange for rail-replacement bus service to/from Newbury Park), Colchester, Clacton-on-Sea, Ipswich and Norwich.
Wednesday 29, Thursday 31 and Friday 31 December
Due to a partial line closure between Bethnal Green and Stratford for engineering work (all trains run via platforms 5 and 8 at Stratford) a revised train service will operate between Liverpool Street and Colchester, Ipswich, Norwich and branches.
£19 per month would certainly be better value but is still considerably more than some service providers are charging. The ERUF will continue to press for this to be a free service for all as is the case on National Express coaches..
Friday, 26 November 2010
TFL will run as many Tube services as possible, but some lines will have a restricted service and some stations will be closed.
Please check before you travel, and use an alternative route or method of transport if possible. Visit the TFL strike page for more detailed information.
Thursday, 25 November 2010
Referring to the Delay Repay scheme the article explains how, when rail or rail replacement bus services are delayed, passengers can obtain and fill in a form to apply, by post only, for compensation for delays exceeding 30 minutes. NXEA aims to respond within 15 days.
However, the NXEA guide to penalty fares states "you will be requested to pay the full amount by the authorised collector at the time the penalty fare is charged".
So basically when a passenger gets it wrong they have to pay up immediately but if NXEA gets it wrong compensation can take weeks to arrive.
Wednesday, 24 November 2010
Tuesday, 23 November 2010
Regulated fares are tied to an annual price cap formula meaning fares can increase each January only by the previous July's RPI inflation rate plus 1%. Hence the 5.8% average rise for 2011. However, companies are able to put up some fares by more than 5% as long as other fares decrease at the same rate. Precise details of NXEA fares are not known at this stage.
In January 2012, passengers will have to dig even deeper into their pockets when the annual price rise formula changes to RPI plus 3% across the national network.
- 20 additional cleaning staff to improve presentation and cleaning on board trains and between journeys
- A new cleaning team improving exterior presentation of trains, complementing NXEA’s additional investment of £2m in new carriage washers at Ilford and Orient Way train maintenance depots
- An enhanced station cleaning programme for NXEA’s London stations and other key stations
- Improvements in communication and engagement with customers led by the recruitment of a new Customer Information Manager and welcome hosts at key stations including, London Liverpool Street, Cambridge, Colchester, Ely, Ipswich, Norwich and Witham
- Provision of free weekend travel for partners of NXEA annual season-ticket holders
- Production of a new Commuter News publication for season-ticket holders and enhanced at-seat breakfast service for First Class customers on the 07.10 and 07.40 Intercity services from Norwich
- Senior Citizens 2-for-1 travel offer on Wednesdays in the New Year
Monday, 22 November 2010
Friday, 19 November 2010
As well as over-running engineering work last week, Mr Chivers said it had also emerged that “some of the additional infrastructure problems on Tuesday and Wednesday resulted from sub-standard installation of equipment during the same weekend engineering work programme”. “Network Rail have already carried out an initial investigation, which suggests that the key causes of the problems related to poor project management, inadequate programme preparation and unsatisfactory real time delivery of the works by the contractors...,” Mr Chivers said. “They are taking steps to ensure that better planning and monitoring of such schemes is in place for future projects.
“We have acted quickly to raise our concerns with the Network Rail Route Director, Andrew Munden. In addition, our group chief executive Dean Finch has also met personally with the Network Rail Chairman, Rick Haythornthwaite, to emphasise just how damaging such disruption is for our passengers and to highlight our wider discontent that the rate of performance improvement and overall punctuality standards being achieved by Network Rail on the Great Eastern Mainline are not acceptable. Their progress in reducing infrastructure-related delays over the last seven years has been minor in comparison to the major reduction we have achieved in delays caused by train faults.”
He added that National Express East Anglia had also appointed a manager to work at the joint control centre in London, and would co-locate teams at Network Rail depots to increase the urgency in Network Rail’s decision-making and create a “greater focus on passengers’ needs”.
Wednesday, 10 November 2010
Dissatisfied with the response from NXEA to her concerns, Mrs Browning has purchased a second hand car and has calculated that she will be spending about the same on fuel as she would have done on fares.
Mrs Browning got a reply from Essex County Council which said: “The original intention in the timetable was to provide through services at 0743 and 0815. However, Network Rail has not consented to these services stopping at Kelvedon as the power supply for the route is insufficient to accommodate all the additional services to be operated.”
Wednesday, 3 November 2010
- The fact that the Great eastern mainline is one of the busiest in the country but is only single track in each direction and the overall poor condition of the infrastructure, including the 50 year old overhead wires. (Not actually the responsibility of NXEA but certainly worthy of a mention)
- The proposed loss of certain services for Witham and Kelvedon passengers in the new December timetable.
- The exhorbitant fares endured by passengers and the prospect of considerable increases.
Monday, 1 November 2010
Arvydas Bartasius, 38, of Hawthorn Close, Ely, Cambridgeshire, appeared at Ipswich Crown Court. He will return to court on 26th November for sentencing.
Friday, 22 October 2010
Scientists predict that such wet winters will become more common in the future, raising fears that climate change could result in "travel chaos".
One of the most 'at risk' areas is the south east of England where much of the rail network is built on soft clay which is particularly prone to landslides. The Great Eastern mainline has often suffered from movement due to this soft clay and the Harwich branch has been closed on more than one occasion following the tracks and overhead catenary moving.
Thursday, 21 October 2010
Wednesday, 20 October 2010
NX Coach services may not have an effect on commuter routes such as those between Essex and London which are regarded as something of a guaranteed market, but longer journeys may well see people move from train to coach.
National Express yesterday reported that it was on target to meet full-year profit forecasts, with analysts expecting a pre-tax profit of more than £153m. Last year NX reported a pre-tax loss of £83.5m as it struggled with debts of more than £1bn, three attempted takeover bids and losing the prestigious east coast rail franchise.
Thursday, 14 October 2010
Wednesday, 13 October 2010
Tuesday, 12 October 2010
Joining them on Thursday will be representatives from the Essex Federation of Small Businesses and Billericay MP John Baron.
Bread and Buffers has been operating at the station for eighteen years.
Friday, 8 October 2010
"I'm concerned that fares could rise up to 10%, [and] that some fares might not have any limit imposed on them at all," said the chair of the Transport Select Committee, Louise Ellman.
In addition to higher fares, plans for 2,000 new carriages across the UK have been put on hold which will lead to delays in providing extra capacity. On the Great Eastern mainline and outer suburban routes that serve north and east Essex, National Express East Anglia has obtained hand-me-down Class 321 trains from elsewhere which should go some way to reduce overcrowding but plans for new replacement trains on the London - Norwich route may now be some way off.
Monday, 4 October 2010
As previously mentioned here, Mr Clark had been threatened with eviction and some 700 commuters have signed a petition in support of him and local MP Priti Patel has raised her concerns in the House of Commons.
Friday, 1 October 2010
For up to date information on the strike go to the TfL website.
Thursday, 30 September 2010
Some 700 commuters have signed a petition in support of Mr Clark and local MP Priti Patel has raised her concerns in the House of Commons.
She told MPs: “National Express has behaved disgracefully over Marks Tey station and shown complete contempt for local commuters. In recent months, it has made no effort to consult commuters and only now, on the eve of work beginning, has it bothered to send a few people out to showcase the plans, choosing to be there at a time which is inconvenient to many commuters.
“We’ve had to fight long and hard to get National Express to agree to allow Nigel to continue to sell newspapers and coffees to commuters while the work takes place, but after that, his future is uncertain."
A National Express East Anglia spokesman said: “We have sought to engage positively on this matter and will continue to do.”
"The RMT and TSSA unions plan strike action on the Tube. This will affect Tube services from early evening on Sunday 3 October and throughout Monday 4 October. Some lines may have a limited service and some stations may close. Please check before you travel on the day."
Wednesday, 29 September 2010
Thursday, 23 September 2010
Dates as follows:
Tuesday 5th October 17:00 - 20:00 Ipswich
Tuesday 12th October 17:00 - 20:00 Chelmsford
Thursday 14th October 17:00 - 20:00 Manningtree
Wednesday 3rd November 17:00 - 20:00 Witham
Monday 6th December 17:00 - 20:00 Chelmsford
Friday 10th December 17:00 - 20:00 Colchester
The dedicated NXEA email address to take queries regarding the new timetable can be accessed here.
Wednesday, 22 September 2010
NXEA has also set up a dedicated email address to take queries regarding the new timetable which can be accessed here.
Thursday, 16 September 2010
Tuesday, 14 September 2010
On the train the man is alleged to have been struck on the back of the neck whilst near to the buffet car, leaving him to fall unconscious for a short while. Assisted by rail staff he was taken to Ipswich Hospital where he later claimed that £800 was missing from his wallet.
National Express Group Chief Executive Dean Finch commented "We are pleased to have been given this initial extension and to be able to continue to serve our customers on the East Anglia franchise. We continue to explore opportunities to deliver our industry-leading rail performance across both our franchises (referring to C2C as well) beyond 2011." It is not clear what he means by "industry leading".
The re-franchising exercise to find a replacement for NXEA was put on hold after the general election following the new government's announcement that it would be reviewing the whole franchising process. Today's announcement would suggest that a new franchising process will be in place by the end of 2011 but this would take the possible change of franchisee very close to the 2012 Olympics which may further delay an announcement.
Thursday, 9 September 2010
Wednesday, 8 September 2010
Friday, 3 September 2010
Details of contingency plans for the 6th and 7th September can be found on the TfL website.
Wednesday, 1 September 2010
Speaking to the Brentwood Weekly News, David Miles, Chairman of South West Essex branch of FSB, said “The £1.4million refurbishment is long overdue and should improve the station facilities, but our experience elsewhere in the county is National Express East Anglia uses such schemes to significantly increase the rent and rates paid by businesses in the station.
“At Billericay station a £1.7million refurbishment saw Bread and Buffers face higher costs and at Marks Tey station, the kiosk owner who has been there for more than ten years, faces such an increase in his rent that his business would be unviable.”
The three were agency workers and were not directly employed by National Express East Anglia.
Tuesday, 31 August 2010
Thursday, 26 August 2010
- Billericay - 1st September
- Colchester - 2nd September
- Marks Tey - 7th September
- Brentwood - 14th September
Precise timings of these events will be advertised locally.
Tuesday, 24 August 2010
Some services between Colchester and Walton-on-the-Naze will be diverted to run to Clacton, passengers for stations on the Walton branch should change at Thorpe-le-Soken. For full details see the NXEA website.
Thursday, 19 August 2010
Wednesday, 18 August 2010
Additional train services will call at Chelmsford. For details go to the NXEA Website
Travelling from Chelmsford – Saturday 21 August
Additional services will operate to London, Colchester, Clacton and Ipswich. For details go to the NXEA Website
The last trains will depart:
• to London at 01.30 on Sunday morning,
• to Colchester at 01.33 on Sunday morning
• to Southend at 01.30 on Sunday morning (changing at Shenfield)
• to Ipswich at 01.00 on Sunday morning
• to Clacton-on-Sea at 23.53.
Travelling to Chelmsford – Sunday 22 August
Many additional train services will call at Chelmsford throughout the day
Additional services will operate from Liverpool Street to Chelmsford from 10.15 to 15.15.
Travelling from Chelmsford – Sunday 22 August
Additional train services will operate from Chelmsford to Liverpool Street from 19.45 until 01.30.
Additional services will also operate to Colchester, Clacton and Ipswich.
The last trains will depart:
• to London at 01.30 on Monday morning
• to Colchester at 01.33 on Monday morning
• to Southend at 01.30 on Monday morning (changing at Shenfield)
• to Ipswich at 01.03 on Monday morning.
• to Clacton-on-Sea at 00.13 on Monday morning
Tuesday, 17 August 2010
Monday, 16 August 2010
Hugh and Nadia McMahon have run 'Bread and Buffers' for 18 years and have made it a popular and integral part of Billericay station and it is hoped that NXEA will reconsider their decision as soon as possible.
Wednesday, 4 August 2010
Wednesday, 21 July 2010
Monday, 19 July 2010
Monday, 12 July 2010
Saturday, 10 July 2010
Friday, 9 July 2010
Wednesday, 7 July 2010
Tuesday, 29 June 2010
Tuesday, 22 June 2010
Thursday, 17 June 2010
To enable the next Greater Anglia and Essex Thameside franchises - which are currently in the process of being re-let - to fully reflect the changes resulting from this review of policy the competitions for these franchises, which were started in January 2010, are to be cancelled.
It is currently expected that a new competition for the Greater Anglia franchise will be advertised by the end of the year, after the consultation responses have been considered, with the Essex Thameside franchise following in Autumn 2011...."
Wednesday, 16 June 2010
Friday, 11 June 2010
Friday, 4 June 2010
Wednesday, 2 June 2010
Thursday, 29 April 2010
Thursday, 22 April 2010
Wednesday, 14 April 2010
Thursday, 1 April 2010
Wednesday, 31 March 2010
Monday, 29 March 2010
Friday, 26 March 2010
"We are working to provide the best possible alternative timetable in the event Network Rail's signaller?s belonging to the RMT and TSSA unions take strike action.
Where alternative services are not available, customers including season-ticket holders will be eligible to apply for a refund for the days affected.
Customers with pre-booked tickets will be offered the option to travel at other times of the day, or to travel on another day or apply for a refund. Full details of these arrangements will be available in due course.
The following is an outline of the alternative timetable service we are planning to operate between approximately 0700 and 1900 inclusive on the 6th, 7th, 8th, & 9th April.
- 2 x Intercity services per hour at peak time between London Liverpool Street, Stratford, Chelmsford, Colchester, Manningtree, Ipswich, Stowmarket, Diss and Norwich (Off peak Intercity services will run as per the normal calling pattern)
- 2 x 12 car services per hour between Liverpool Street, Stratford, Shenfield and all stations to Ipswich
- 2 x 12 car services per hour between Liverpool Street, Stratford, Shenfield and all stations to Southend Victoria
- 4 x 12 car services per hour between Liverpool Street, Tottenham Hale, Harlow Town, Bishops Stortford and Stansted Airport
- 2 x 8 car services per hour between Liverpool Street, Tottenham Hale, Cheshunt, Broxbourne, Sawbridgeworth and all stations to Cambridge
Branch line services operating:
- Romford - Upminster: a shuttle service
- Witham - Braintree: a shuttle service
- Marks Tey - Sudbury: a shuttle service
- Norwich - Sheringham: a shuttle service
For the latest information on how possible industrial action will affect national train services please visit www.nationalexpresseastanglia.com or call National Rail Enquiries on 08457 48 49 50".
Thursday, 25 March 2010
Wednesday, 24 March 2010
Monday, 15 March 2010
Thursday, 25 February 2010
Wednesday, 17 February 2010
Tuesday, 9 February 2010
Monday, 8 February 2010
Friday, 5 February 2010
Thursday, 21 January 2010
Following the consultation process, the specification may require bidders for the franchise to consider:
- Options for faster journey times between London and Norwich;
- Improving the performance and reliability of long distance services;
- Enhancing the provision of ticket machines across the Greater Anglia franchise network;
- Minimum standards for catering on InterCity trains;
- Making smartcards available across the franchise;
- Better CCTV coverage at stations focusing on the coverage of cycling facilities and station car parks to improve passenger security;
- All new rolling stock on the franchise to have CCTV coverage providing more security for passengers;
- Setting targets ensuring the operator monitors their environmental performance and proposes reductions to carbon emissions;
- Tackling fare dodging, which may include additional gating and increasing staffing;
- Improving access to the network by developing Station Travel Plans and significantly increasing car parking and cycle storage facilities across the network;
- Providing more modern passenger information facilities on platforms and on trains;
- Making the future operator set National Passenger Survey targets for trains, stations and customer service – if the operator fails to meet those targets they would have to invest more to make improvements in those areas."
Wednesday, 20 January 2010
Thursday, 14 January 2010
Countryside Properties and its development partner, L&Q, have submitted a planning application for a new railway station in North East Chelmsford. The proposals represent a major addition to the sustainable transport infrastructure of both the town and the county. The application complements the recent planning application for the enlarged neighbourhood at Beaulieu Park, with up to 4,000 new homes and a total of 750,000 sq. ft. of commercial space incorporating a business park.
Tuesday, 5 January 2010
We had worked closely with Network Rail on the planning for this blockade and on contingencies in the event of problems. When some complications emerged last week we coordinated with them to enable a revised engineering work plan to be implemented which was meant to have ensured the lines would have been re-opened as planned this morning. As late as 23.00 last night we were still being assured that a punctual restoration of the lines - and thus a smooth “start-up” for services this morning - was fully on course.
Unfortunately we were advised between 03.30 and 04.00 that this was not going to be the case. As soon as we were aware we put information on our website, advised the local media and provided information at stations and on trains where services were affected. In the end it was 07.45 before all the lines were open, which resulted in major delays for passengers due to arrive in London before 10.00. Those passengers who were delayed will be able to claim compensation in the normal way.
We are seeking a full explanation from Network Rail about the cause of the problems, why the contingency plans proved unsuccessful and why we only knew that the work would over-run in the early hours of this morning. We will also be seeking assurances from Network Rail that they are putting in place more robust and effective engineering work planning, particularly for major projects, as we have suffered in the past from damaging over-runs which have been extremely disruptive and frustrating for our customers and our company...."