News Blog for the Essex Rail Users Federation - www.eruf.org
Wednesday, 26 January 2011
Customer Satisfaction With NXEA Still Low
In a report out today overall customer satisfaction with the service provided by National Express East Anglia is shown to be the second worst in the country. The survey by Passenger Focus shows that 79% of passengers were satisfied with the service. Only First Capital Connect scored lower with 76%. Despite this poor showing there is actually a 2% improvement on the previous set of figures.