Monday, 30 November 2009

Colchester Station Fares Badly In Review

In a government sponsored report called Better Rail Stations, Colchester station comes 12th from bottom nationally when it comes to customer satisfaction with a score of only 52%.

The report calls for a minimum level of standards with a satisfaction target rate of 80%. Improvements to be considered across the board include standard format station signs to prevent wasteful rebranding at franchise changes and a strategy to drive 60% more income from station retailing which the report suggests could be worth £44 million per year across the country.

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