News Blog for the Essex Rail Users Federation - www.eruf.org
Tuesday, 17 November 2009
NXEA Among The Worst For Customer Satisfaction
In the latest government rail review National Express East Anglia scored just 61% for customer satisfaction placing it 14th out of 18 operators nationally. London Midland, First Capital Connect, Northern Rail and London Overground are the only operators to score lower.
Somewhat ironically National Express East Coast, the franchise taken over by the government at the weekend, came top with a score of 78%.