Somewhat ironically National Express East Coast, the franchise taken over by the government at the weekend, came top with a score of 78%.
Tuesday 17 November 2009
NXEA Among The Worst For Customer Satisfaction
In the latest government rail review National Express East Anglia scored just 61% for customer satisfaction placing it 14th out of 18 operators nationally. London Midland, First Capital Connect, Northern Rail and London Overground are the only operators to score lower.
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