Passenger Satisfaction With NXEA Still Low

Passenger Focus today published the official statistics on passenger satisfaction with rail travel from the National Passenger Survey from spring 2010. The results show that National Express East Anglia has again performed badly coming third from bottom with an overall satisfaction level of 77%. Only London Overground (72%) and First Capital Connect (76%) scored lower. The highest ratings were scored by Wrexham & Shropshire (99%), Grand Central (94%) and Merseyrail (93%).