Rail Firms Asked To Simplify Ticket Machines

Rail firms including National Express East Anglia are being asked to simplify ticket machines as many passengers are choosing to shun the machines and queue at the the ticket office instead. Customer watchdog Passenger Focus has said that passengers were being "defeated" by the "bewildering jargon" they faced when using these machines and would rather talk to a person as a consequence. This leads to significant queues at peak times whilst ticket machines often go unused.